Refund policy

Refund & Return Policy

Last updated: August 14, 2026

At Mercy & Thread, we want you to love your order. Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect size selection, or ordering the wrong color.

damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include: 

•Your order number

•A description of the issue

•Clear photos of the item and Package

If the item qualifies, we may provide a replacement or refund at no additional cost to you.

Wrong size or Change of Mind 

Because each item is made specifically for your order, we generally cannot accept returns or exchanges because of:

•Incorrect size selected

•Incorrect color selected

•Change of Mind

•Personal preference 

Please review the size chart and product details carefully before placing your order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Mercy & Thread is not responsible for packages that are lost or stolen after delivery. 

If your package appears to be lost while in transit, please contact us so we can help you investigate the shipping.

Refunds

If your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about a return, refund, damaged item, or incorrect order, please contact us through the contact information provided on our website.
Please include your order number so we can assist you as quickly as possible .