Shipping policy

Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with Mercy & Thread. Our products are made to order, which means your items are produced after your order is placed.

Order Processing

Orders are generally processed after they are received. Because our products are made to order, please allow time for production before your order is shipped.

Processing times may vary depending on the product, fulfillment location, order volume, and other circumstances.

Shipping & Delivery

After your order has been produced and shipped, delivery times depend on the shipping method, destination, and carrier.

Any delivery dates shown at checkout are estimates and are not guaranteed.

Shipping delays may occur because of carrier issues, weather, holidays, customs, incorrect addresses, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order, delivery address, and available shipping options.

Order Tracking

When tracking information is available, it will be provided to you through the contact information associated with your order.

Please allow some time for tracking information to update after your order has shipped.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Additional costs resulting from an incorrect address may be the customer’s responsibility.

Lost, Stolen, or Delayed Packages

If your package is delayed or appears to be lost while in transit, please contact us so we can help review the tracking information.

Once a carrier confirms that a package has been delivered, Mercy & Thread is not responsible for packages that are subsequently lost or stolen.

International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable fees charged by the destination country are the customer’s responsibility unless otherwise stated at checkout.

International delivery times may vary because of customs processing and other factors outside our control.

Contact Us

For questions about shipping or your order, please contact Mercy & Thread using the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you.